{"id":674,"date":"2026-09-09T16:07:44","date_gmt":"2026-09-09T08:07:44","guid":{"rendered":"http:\/\/portal.hm\/?page_id=674"},"modified":"2026-09-14T11:50:12","modified_gmt":"2026-09-14T03:50:12","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"<style>.kb-row-layout-id674_121630-be > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id674_121630-be > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id674_121630-be > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id674_121630-be > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id674_121630-be > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id674_121630-be > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id674_121630-be alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column674_e01c55-1c > .kt-inside-inner-col,.kadence-column674_e01c55-1c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column674_e01c55-1c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column674_e01c55-1c > .kt-inside-inner-col{flex-direction:column;}.kadence-column674_e01c55-1c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column674_e01c55-1c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column674_e01c55-1c{position:relative;}@media all and (max-width: 1024px){.kadence-column674_e01c55-1c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column674_e01c55-1c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column674_e01c55-1c\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-group ticss-ca11dba0 is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-ab77bb0\" id=\"gspb_container-id-gsbp-ab77bb0\">\n<p class=\"wp-block-paragraph\">Kami berjanji untuk memberikan perkhidmatan secara profesional, selamat , mesra, penyayang dan berkualiti<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Keutamaan akan kami berikan kepada kes kritikal dan separa kritikal di Jabatan Kecemasan dan Trauma dengan masa menunggu seperti berikut:<br>\u221a Kes kritikal (Zon Merah) dirawat dengan serta merta.<br>\u221a Kes separa kritikal (Zon Kuning) dirawat dalam masa 30 minit.<br>\u221a Kes tidak kritikal (Zon Hijau) akan dilihat dalam masa 90 minit.<br><br>2. Perkhidmatan Klinik Pakar akan diberikan seperti berikut:<br>\u221a 80% pesakit dilihat dalam tempoh 60 minit.<br>\u221a 100% pesakit dilihat dalam tempoh 90 minit.<br>\u221a Keutamaan melalui laluan pantas akan diberikan kepada kanak-kanak, ibu hamil, warga emas dan orang kurang upaya.<br><br>3. Permohonan Laporan Perubatan akan disiapkan dalam masa 28 hari bekerja (tidak termasuk cuti mingguan dan cuti am) dari tarikh permohonan lengkap diterima.&nbsp;<br><br>4.Perkhidmatan Kaunter Farmasi akan diberikan seperti berikut:<br>\u221a Tempoh untuk mendapatkan ubat di Kaunter Farmasi Pesakit Luar adalah dalam tempoh 30 minit.<br>\u221a Keutamaan melalui laluan pantas akan diberikan kepada kanak-kanak, ibu hamil, warga emas dan orang kurang upaya.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gspb_container-id-gsbp-ab77bb0{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-ab77bb0.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-ab77bb0.gspb_container{position:relative;box-sizing:border-box}","_eb_attr":"","_themeisle_gutenberg_block_has_review":false,"_zipai_imported":false,"_zipai_import_id":"","footnotes":""},"class_list":["post-674","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"featured_image_src":null,"spectra_blocks_featured_image_url":null,"spectra_blocks_author_info":{"display_name":"admin","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/0fc291d04bc61ef22943760803b9a5937db03e26f7b54fa81035b3b74eaa0c89?s=96&d=mm&r=g","author_link":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/author\/admin\/","description":""},"_links":{"self":[{"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/pages\/674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/comments?post=674"}],"version-history":[{"count":3,"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/pages\/674\/revisions"}],"predecessor-version":[{"id":1008,"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/pages\/674\/revisions\/1008"}],"wp:attachment":[{"href":"https:\/\/jknmelaka.moh.gov.my\/hmelaka\/wp-json\/wp\/v2\/media?parent=674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}